Most Common Queries

FREQUENTLY ASKED QUESTIONS

plus symbol WHERE DO I FIND INFORMATION ABOUT YOUR PRODUCTS?

You can find information and FAQs about our products on their product page, alternatively, you can see popular product FAQs Here.

plus symbol DO I HAVE TO REGISTER FOR AN ACCOUNT WITH WS GARAGE DOOR SPARES?

You are not obliged to register with WS Garage Door Spares in order to place an order. However, registering allows you to check the status of your order and to access your order history so that if you need to order the same product again in the future you are able to access the details of your previous order without the laborious task of trolling through your emails!.

plus symbol WHICH PAYMENT METHODS DO YOU ACCEPT?

We cannot accept cash or cheques. All payments must be made by card. We accept: Visa, MasterCard. Visa Delta, Visa Debit, Switch, American Express, Solo and Electron.

plus symbol AM I ABLE TO PAY FOR AN ORDER WITH SOMEBODY ELSE'S PAYMENT CARD?

You may use an alternative card but you must have the card owner's permission.

plus symbol HOW DO I ADD AN ADDRESS TO MY ACCOUNT?

Go to your account settings and select the 'Address Book' box. Then click on the 'Add an Address' button, entering your details as the boxes appear. Once you have entered more than one address you are able to select your default shipping and billing addresses.

plus symbol HOW DO I UPDATE MY PERSONAL DETAILS?

Registered customers' personal details are held in their account settings. To edit your existing details simply sign in and click XXXXXXX. Then select the category you wish to add to or amend

plus symbol DO YOU ACCEPT TELEPHONE ORDERS?

Yes! We are primarily an internet company, however we accept phone orders as well! If you wish to place an order by telephone please call 01704 532 360 and we will gladly assist you.

plus symbol AM I ABLE TO COLLECT MY ORDER FROM YOUR WAREHOUSE?

If you wish to collect your order from our warehouse we do ask that you telephone us in advance to your visit so that we might process your order, prepare your invoice and assemble and package your order. Obviously, you will not be charged for delivery if you collect your order from our warehouse. Please contact us and refer to our opening hours (9Am - 5Pm from Monday to Friday) prior to visiting us to avoid a wasted journey.

plus symbol DO YOU DELIVER TO AN ADDRESS OTHER THAN MY BILLING/CARD ADDRESS.

We are happy to deliver your order to an address of your choice. Your delivery address does not have to be the same as your billing address.

plus symbol AM I ABLE TO ACCESS DETAILS OF MY ORDER ONLINE?

If you registered prior to ordering, you'll find an 'Orders' tab in the toolbar when you sign in to your account. Click the link to view existing and previous orders.

plus symbol HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details. Please note: You may need to check the "Junk File" in your email account if you have not received a confirmation email from us.

plus symbol AM I ABLE TO AMEND OR CANCEL MY ORDER ONCE IT IS PLACED?

If you need to make any changes to your order please send us an email at sales@weatherstop.co.uk and we will do our best to amend your order prior to dispatch. Please note that orders are ready for dispatch from 2pm so you would need to contact us before this time in order to allow changes to be made. If you wish to cancel your order please contact us before 2pm on the date of ordering.

plus symbol WHAT DO I DO IF I'VE FORGOTTEN MY PASSWORD AND CAN'T ACCESS MY ACCOUNT?

If you have forgotten the password on your account please click here and follow the steps and a new password will be emailed to you. If you are having difficulties logging into your account please email us at sales@weatherstop.co.uk and we will gladly assist you.


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